Freshdesk (Quick Setup)

This describes the steps necessary to complete the Freshdesk integration when using the rapid setup guide in TozID.

What You'll Need

• Your Tozny account - create one free here

• Admin access to your Freshdesk account

• About 15 minutes to complete the setup

Configure TozID

Create a new client application in TozID by logging into your realm, navigating to clients, and selecting "create".

Create Freshdesk Client Screen

Enter the following values and select save.

Field	Value
Client ID	Any unique string to identify this client. Example: fresh-desk
Base URL	Freshdesk Login URL. Example: https://myaccount.myfreshworks.com/login
Redirect URL	Copy from Freshdesk configuration

Freshdesk Redirect URL Screen

Configure Freshdesk

Login to your Freshdesk admin account. Select "security from the left menu. Click on “Default Login Method”.

Enable “SSO Login” and edit “SSO with OIDC” if it is already present under “Configured SSOs”.

Freshdesk Enable SSO Screen

If there is no “SSO with OIDC” under “Configured SSOs” then add a new one.

Freshdesk Add SSO

Click “+ Add another SSO” and choose “IdP of your choice” – “OIDC”.

IdP of your Choice Screen

Configure the following values(Create Freshdesk client in TozID and edit it to get the below values):

Field	Value
Client Id	Client Id from TozID Client Settings Tab
Client secret	Secret from TozID Client Credentials Tab
Authorization URL	Authorization URL from TozID Client Credentials Tab
Access token URL	Access token URL from TozID Client Credentials Tab.

Example Freshdesk Configuration

TozID Client ID

TozID Credentials

Freshdesk's Login Button

Click Advanced Options and Add Button Label as "Login with TozID".

Freshdesk SSO Login Button

Wrapping Up

Select save and ensure your users are correctly configured in TozID. The same users should also be inside Freshdesk. Once completed, you should be able to sign into Freshdesk agent portal with TozID. Having issues? Reach us at [email protected]