Freshdesk (Quick Setup)

This describes the steps necessary to complete the Freshdesk integration when using the rapid setup guide in TozID.

What You'll Need

  • Your Tozny account - create one free here

  • Admin access to your Freshdesk account

  • About 15 minutes to complete the setup

Configure TozID

Create a new client application in TozID by logging into your realm, navigating to clients, and selecting "create".

Enter the following values and select save.


Client ID

Any unique string to identify this client. Example: fresh-desk

Base URL

Freshdesk Login URL. Example:

Redirect URL

Copy from Freshdesk configuration

Configure Freshdesk

Login to your Freshdesk admin account. Select "security from the left menu. Click on “Default Login Method”.

Enable “SSO Login” and edit “SSO with OIDC” if it is already present under “Configured SSOs”.

If there is no “SSO with OIDC” under “Configured SSOs” then add a new one.

Click “+ Add another SSO” and choose “IdP of your choice” – “OIDC”.

Configure the following values(Create Freshdesk client in TozID and edit it to get the below values):


Client Id

Client Id from TozID Client Settings Tab

Client secret

Secret from TozID Client Credentials Tab

Authorization URL

Authorization URL from TozID Client Credentials Tab

Access token URL

Access token URL from TozID Client Credentials Tab.

Freshdesk's Login Button

Click Advanced Options and Add Button Label as "Login with TozID".

Wrapping Up

Select save and ensure your users are correctly configured in TozID. The same users should also be inside Freshdesk. Once completed, you should be able to sign into Freshdesk agent portal with TozID. Having issues? Reach us at

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