Freshdesk (Quick Setup)
This describes the steps necessary to complete the Freshdesk integration when using the rapid setup guide in TozID.
Last updated
This describes the steps necessary to complete the Freshdesk integration when using the rapid setup guide in TozID.
Last updated
Your Tozny account - create one free here
Admin access to your Freshdesk account
About 15 minutes to complete the setup
Create a new client application in TozID by logging into your realm, navigating to clients, and selecting "create".
Enter the following values and select save.
Field | Value |
---|---|
Client ID | Any unique string to identify this client. Example: fresh-desk |
Base URL | Freshdesk Login URL. Example: https://myaccount.myfreshworks.com/login |
Redirect URL | Copy from Freshdesk configuration |
Login to your Freshdesk admin account. Select "security from the left menu. Click on “Default Login Method”.
Enable “SSO Login” and edit “SSO with OIDC” if it is already present under “Configured SSOs”.
If there is no “SSO with OIDC” under “Configured SSOs” then add a new one.
Click “+ Add another SSO” and choose “IdP of your choice” – “OIDC”.
Configure the following values(Create Freshdesk client in TozID and edit it to get the below values):
Field | Value |
---|---|
Client Id | Client Id from TozID Client Settings Tab |
Client secret | Secret from TozID Client Credentials Tab |
Authorization URL | Authorization URL from TozID Client Credentials Tab |
Access token URL | Access token URL from TozID Client Credentials Tab. |
Click Advanced Options and Add Button Label as "Login with TozID".
Select save and ensure your users are correctly configured in TozID. The same users should also be inside Freshdesk. Once completed, you should be able to sign into Freshdesk agent portal with TozID. Having issues? Reach us at support@tozny.com